Direct Support Supervisor- Mason City, IA

Mason City, IA

Full Time

Crest Services

Mid Level

Start a rewarding leadership career where your impact truly matters!

Join Crest Services as a Direct Support Supervisor in Mason City, IA, and lead a team of dedicated Direct Support Professionals to empower individuals with intellectual disabilities and mental health needs to live as independently as possible.

We’re a mission-driven organization committed to providing compassionate, person-centered care in our community.

Why Join Us?

Competitive Pay: Starting at $58,000/year (credit given for relevant experience)
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Impactful Role: Lead a team and make a meaningful difference in the lives of members
Supportive Team: Collaborate with dedicated staff, healthcare professionals, and community partners
Growth Opportunities: Professional development, coaching, and training support

What You’ll Do

Lead, coach, and develop a team of team leads and Direct Support Professionals
Support members directly in their homes (approx. 5% of time) and ensure service plans are followed
Conduct house inspections and observe staff-member interactions
Build and maintain positive relationships with stakeholders, managed care organizations, and DHS
Collaborate with interdisciplinary teams to create and review member care plans
Monitor compliance with agency directives, HCBS standards, and policies/procedures
Provide on-call support and cover shifts when needed
Manage administrative tasks including timecard approvals, attendance, mileage, and billing
Recruit, onboard, and train new staff
Conduct performance evaluations and produce individual development plans

What You’ll Need

High school diploma (postsecondary degree or higher preferred)
2+ years of leadership experience in a formal team lead or equivalent role
Valid driver’s license and insurance
Strong interpersonal, organizational, and computer skills (Microsoft Office)
Ability to communicate clearly and professionally in English
Willingness to work flexible hours for training, coverage, or mandatory events
Experience in human services, healthcare, or direct care roles preferred
Leadership mindset: motivate your team, make informed decisions, and drive continuous improvement

Benefits Available to You

Medical, Dental, and Vision Insurance
403(b) Retirement Plan with Employer Match
Life/AD&D Insurance
Short- and Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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