HCBS Coordinator- Internal

Des Moines, IA
Full Time
Crest Services
Mid Level

$24.03/hr | Full-Time
Crest Services | Des Moines, IA (Hybrid/Remote Flexibility for the Right Candidate)

Join Crest Services as an HCBS Coordinator and play a vital role in ensuring our residential programs are fully staffed, organized, and running smoothly. In this fast-paced position, you'll coordinate staffing, manage schedules, maintain critical documentation, and support the delivery of quality services for individuals with intellectual and developmental disabilities, traumatic brain injuries, and other support needs.

We're a faith-based, nonprofit organization founded in 1974, proudly serving individuals across Minnesota and Iowa. If you're organized, proactive, and passionate about making a difference behind the scenes, we'd love to have you on our team.

Why Join Us?
Meaningful Work: Help ensure individuals receive the care and support they deserve every day.
Competitive Pay: Starting at $24.03 per hour
Schedule: Full-time, 40 hours per week with overtime eligibility.
Flexible Work Environment: Based in Des Moines with hybrid/remote flexibility for the right candidate.
Supportive Team: Join a collaborative, mission-driven organization rooted in dignity, respect, and faith-based values.
Growth Opportunities: Build your career with a stable organization committed to employee development.

What You'll Do:

  • Develop and maintain staff schedules for multiple residential communities to ensure appropriate coverage.
  • Respond to staffing emergencies, call-ins, shift changes, and scheduling adjustments.
  • Enter and maintain service plans, individual profiles, and documentation in Therap with accuracy.
  • Coordinate services for individuals with intellectual/developmental disabilities and traumatic brain injuries.
  • Collaborate with program managers, Direct Support Professionals, and leadership to support daily operations.
  • Maintain accurate records and assist with compliance reporting and documentation.
  • Participate in team meetings, required trainings, and other assigned projects.
What You'll Need:
  • Must be 21 years of age or older.
  • High school diploma or GED required; Associate's degree preferred.
  • 1–3 years of scheduling, healthcare coordination, or administrative experience.
  • Experience using Therap is required.
  • Experience with TeamBridge and/or UKG is preferred.
  • Strong Microsoft Office and scheduling software skills.
  • Excellent organizational, communication, and problem-solving abilities.
  • Ability to prioritize multiple tasks and respond calmly to urgent staffing needs.
  • Passion for supporting individuals with disabilities and providing person-centered care.
  • Ability to read, write, and communicate effectively in English.
Benefits Available to You:
  • Medical, Dental, and Vision Insurance
  • 403(b) with Discretionary Employer Match
  • Life & AD&D Insurance
  • Short- and Long-Term Disability
  • Accident & Critical Illness Insurance
  • Employee Assistance Program
  • Paid Time Off
  • Paid Training
  • Hybrid/Remote Flexibility for the Right Candidate

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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