Lead Client Advocate

Waukesha, WI

Full Time

Tudor Oaks Home Care

Mid Level

Begin a rewarding career—join Tudor Oaks Home Care as a Lead Client Advocate, where your leadership, compassion, and dedication will directly impact the lives of the clients and caregivers you support.

We provide a wide range of supportive home care services for individuals who wish to remain independent in their own homes. We’re looking for dependable, service-driven professionals who are passionate about quality care, client experience, and supporting caregivers to deliver their very best.

This role supports clients and caregivers across Waukesha and Milwaukee Counties, including the Lake Country area and Eagle/Mukwonago communities.

Why Join Us?

People First: Build meaningful relationships with clients, families, and caregivers
Competitive Pay: $19.00–$21.00 per hour, based on experience
Leadership-Focused Role: A hands-on position with client advocacy, quality audits, and team support
Supportive Team: We value our team members as much as our clients
Quick Hiring Process: Apply today and hear back within 48 hours

What You’ll Do:

Provide hands-on client support and in-home care as needed
Conduct monthly client visits and quality audits to ensure high standards of care
Advocate for clients by identifying needs and working with the scheduling team to ensure proper caregiver coverage and training
Support onboarding and ongoing training for caregivers to align with client expectations and care plans
Assist with coordination between clients, caregivers, and office staff
Participate in an on-call rotation to support client and caregiver needs
Maintain clear communication and documentation related to client satisfaction and care quality

Schedule & Availability:

On-call rotation required
Includes weekend rotation and holiday coverage
Flexible availability needed to support both clients in the field and caregiver/scheduling needs

What You’ll Need:

Must be at least 18 years of age
Experience in hands-on client care, preferably with seniors
Strong communication, organization, and problem-solving skills
Ability to read, write, speak, and understand English fluently
Comfort working both in-home and with office/scheduling teams

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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Lead Client Advocate

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